Keeping Patients In The Loop With Secure Patient Messaging

Introduction

The healthcare industry moves fast, but patient engagement through secure messaging still lags. Outdated or common messaging platforms leave patients waiting and unaware of the information. 

These patients often feel disconnected and distressed due to a lack of communication. And that's why the improvement in patient engagement through secure messaging is essential.

The Problem With Healthcare Communication?

Lack of secure healthcare communication with patients often leaves them feeling left out and uncertain.

• One-Way Communication

  Many healthcare centres have one-way communication phone numbers that send updates to patients, but are not available to answer queries. They even have portals or mail IDs to send out reports.

  This feels more like a one-way messaging system that makes patients feel left out at times.

• Delayed or Cluttered Updates

  Lab results, prescriptions, appointment schedules and updates are mainly shared over email. According to recent reports and findings, the average person has over 1,000 unread emails.

  Inboxes are full of promotional and social emails, often leading to clutter and missing essential updates. A lack of a secure patient messaging platform causes this.

• Privacy Concerns

  Health is a very sensitive topic. Not every patient is comfortable sharing this information over a common messaging app or an email to an unauthorised person.

  People thus feel the need for encrypted messaging for patient engagement and communication in the healthcare industry.

How Secure Messaging Improves Patient Engagement?

The problems and challenges of the current healthcare system are seamlessly met with secure patient messaging platforms. The need for such platforms is high as they offer a timely, private, and reliable communication place. 

• Easy Follow-Ups

  People can use the platform to send messages and ask for updates, making it a two-way communication platform. Secure messaging for patient-provider communication with platforms makes follow-ups easier.

• Live Chatbots

  The perfect way to help patients with very common questions, like appointment timings and processes, can be answered without reducing the efficiency of healthcare staff.

  Patient engagement through secure messaging with Aao Chat comes with live chatbots that can solve FAQs promptly.

• Encrypted Messaging

  It is necessary to safeguard patient information. Platforms with encrypted messaging for patient engagement and HIPAA compliant patient communication keep the data safe, unlike other common communication platforms.

• Advanced Essential Features

  Not only for privacy, secure patient messaging platforms like Aao Chat come with advanced features like role-based access systems, scheduling alerts and messages, task assignment, and files/documents sharing that improve productivity.

These features are necessary for the healthcare industry.

Also Read  - A Guide On Must-Have Features Of Healthcare Messaging Tools.

Benefits of Secure Patient Communication in Healthcare

• Improved Patient Satisfaction

  Patients appreciate clear and consistent communication. Secure messaging helps patients with scheduling, test results, advice, and post-treatment support. With a timely response from the team, people feel more supported and satisfied.

• Data Privacy

  The sensitive health data of patients and personal information are protected with secure patient messaging. Aao Chat is built for privacy to make staff coordination and patient communication safe and instant.

• Improved Record Keeping

  For seamless communication, choose a platform that can integrate with your existing communication software. All the communications and file sharing remain saved and can be traced and checked again when needed.

• Better Efficiency

  One of the benefits of secure patient communication in healthcare is improved efficiency. With secure healthcare communication with patients, there's a reduction in phone traffic.

Also, patients do not need to visit the clinic for every minor issue. Secure messaging for patient-provider communication platforms like Aao Chat boosts efficiency by offering easy texting features.

Ready to Implement Secure Patient Messaging in Healthcare?

The current switch to platforms with secure messaging for patient-provider communication is not just a trend but a necessity for the healthcare sector. By adopting such measures, centres can boost patient trust and gain brand loyalty in a true sense.

Moreover, effective communication helps internal teams to operate better and communicate efficiently.