The Guide to Secure Messaging for the Healthcare Sector with Aao Chat

Introduction

Healthcare communication is a critical part of a patient's care. From doctors, nurses, staff, lab technicians and patients' guardians, the test results, appointment details, treatment plan, etc, are shared daily.

Encrypted healthcare messaging platforms help keep the patient's health and personal data secure. Let's begin with understanding the need for secure messaging in the healthcare department.

Why is Secure Messaging Important in Healthcare?

According to the latest IBM Report, the average healthcare data breach cost $7.42 million, and for the 14th consecutive year, healthcare data breaches ranked as the most expensive in any industry.

• To Protect the Data

  The sensitive data of patients, like medical history, treatment records, and insurance details, is a goldmine for cybercriminals. This sensitive data needs privacy controls to safeguard it.

• To Eliminate Unauthorised Access

  The healthcare field has hundreds of employees who need a limited level of information to work. An unauthorised messaging platform will give complete access to data, which is unnecessary and definitely not secure.

• For HIPAA Compliant Messaging

  HIPAA: The Health Insurance Portability and Accountability Act focuses on protecting individuals' health data. A platform with HIPAA-equivalent safety is required to maintain the set standards. 

So, if you're wondering how to keep patient communication secure, make sure to select a secure messaging platform based on the criteria mentioned below.

Criteria for Selecting Healthcare Compliance Messaging Tools

• End-to-end encryption (E2EE) is non-negotiable when it comes to protecting patient information in the healthcare sector with a secure platform.

• Access control, or more like role-based control, must be used to manage who can access messages based on responsibility.

• Secure file sharing and in-chat preview of lab reports, results, and documents without interference from third parties.

• Support and well in check for Healthcare Data Compliance Requirements (HIPAA equivalent)

• Lastly, ease of use and an intuitive user interface to minimise training time and make it easily adaptive.

Aao Chat for Secure Messaging for Healthcare Sector

• Data Privacy & Security

  Aao chat focuses on a secure messaging workflow in healthcare teams. The documents are encrypted in transit as well as at rest to avoid the risk of data loss. Whether you’re sharing test reports or a treatment plan, the data stays completely confidential.

  Read more: Prominent Reasons Real Time Chat is Replacing emails in the Workplace

• No Distractions & Tracking

  Unlike common messaging apps, Aao chat avoids data tracking and third-party involvement. This also eliminated unnecessary ads and pop-ups, allowing your healthcare team to stay focused on the work at hand.

• Role-Based Access

  Decide who can access what type of data. Segment the roles into categories like lab technicians, nurses, admin, doctors, physicians, and so on. And let each user have access to data that is only relevant to their job role.

• AI Assistance & Smart Features

  Speed up and improve efficiency with AI-based tools and smart features like live chat support, smart search, speech-to-text translation and more.

         Aao chat is built to improve efficiency with real-time messaging and coordination without compromising sensitive data.

Switch to Aao Chat - Privacy Meets Efficiency

The healthcare industry is complex and keeps changing. But technology exists to assist with challenges and make the work smoother. Healthcare compliance messaging tools like Aao chat offer a secure communication platform that matches well with the sector's needs due to efficiency features.

So, build the gap between diagnosis and recovery with secure communication of Aao chat. It's time to switch to the future of communication!